The management of the community generally rests in the hands of a Management Company; however, sometimes the management is done by individual Members of the community.
It is important to understand that a Management Company's job is to assist and give guidance to the Board. They are heavily involve with day-to-day business, billing, and enforcement of general deed restrictions of the community. As a result, they are often not loved by some individual property owners. This is not the place to grind an ax.
When rating the Manage Company or management of your HOA, you should ask yourself these questions: do you receive you payment information and notice in a timely fashion, do they treat you with respect and dignity when dealing with an issue, and are they prompt in solving problems?
Five Star Example: They are attentive, friendly, timely, and helpful.
One Star Example: They are rude, use harassment, and do not help when needed.
The above provides guidance. You have the power to rate this category based on your own opinion and criteria.